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Yes, please click HERE for a printable list of how to prepare the home for photography. If you would like glossy hardcopies to give out at listing presentations, please send us your mailing address HERE.

The photographer is not responsible for preparing the home for photography.  Cleaning, staging, arranging, and decluttering should be finished before the photographer arrives.  The photo shoot is scheduled based on the time it takes to shoot a home that is photo-ready.  If the home is not photo-ready the number or images or the quality of the images will likely suffer.  If the home needs staging, we have several recommendations for staging companies.

You will be sent an email and text with the time frame for the photo shoot. We do our best to allow for appropriate travel time between photo shoots but unforeseen occurrences (traffic, construction, accidents etc.) do come up. Please allow a 5 min buffer for the photographer to arrive. We will contact you if there is a delay over 5 min.

The home must be completely ready for photography when the photographer arrives. 

It is advised that the home be as empty of people and pets as possible. Our wide angle lenses are tough to hide from and shuffling people/animals/stuff from room to room will take away time allotted for photography.

Laundry rooms and garages are photographed only on request.

We do not cancel photography appointments due to weather unless it is severe. Our gear is water tight and we are prepared to shoot. Often times, agents or clients are anxious to get their home on the market and the weather is not a factor.

Sky replacements for overcast skies are provided at no additional charge.  

If you would prefer to reschedule due to the weather please do so within 24 hours of the shoot and there will be no charge to reschedule or cancel.

Any rescheduling within 24 hours of the shoot date due to weather will incur a $75 fee.

Things happen, we understand that. Appointments can be modified within 24 hours and there will be no charge to reschedule or cancel. If something happens and you need to reschedule, log onto your account HERE and follow the directions found HERE to cancel or reschedule.

 Photoshoots canceled the day of photography will incur a $75 rescheduling fee.  If we arrive at the property and are unable to gain access, we will attempt to contact you via the information you have given us. If the shoot must be abandoned, you will be charged a $75 fee.

Not necessarily. We have shot thousands of homes for hundreds of real estate agents, home owners, and business owners in Florida. If you are a new client you may wish to be present so that we can build a relationship and collaborate on your marketing style. Many of our long term clients are comfortable with our knowledge of their needs and prefer to focus on other things while we photograph the home. 

You will receive an email with a link to download all images via .zip file, which is the fastest way to get the photos on your computer.

For instructions on how to open/extract a .zip file in Windows please click HERE. For Mac please click HERE. 

The Property Website links included in that email can simply be copied and pasted to the MLS or used for your personal marketing.

You will be notified by text and email once your content has been delivered. Directions for downloading can be found HERE.

You can download a single image rather than the entire set of images for your listing by following THESE instructions. 

Learn how to set custom sizes on Images for download HERE!

Once you have visited the Download Center for your property, your files will be downloaded to your computer in a .zip file. If you use a Windows operating system, follow THESE simple steps to get access to your files. If you use a Mac operating system, follow THESE steps to get access to your files. 

Downloads are available when full payment has been received.

If you run into any other issues with downloading, email our team at support@aryeo.com.

In the U.S., the copyright belongs to the person who took the picture.  We then license usage to our clients.  Imagery is licensed for the length of the listing agreement with usage granted only to the client purchasing the license.

Long term licensing is available through our commercial photography order form HERE under Airbnb/Vacation/Rental.

Our normal licensing fees do not include resale rights. If this is something you or your company is interested in, please call us for rates. If your listing does not sell and another agent would like to re-license usage for the same imagery, we will invoice them for the same amount paid by the original licensee. However, the original licensee can receive a credit equal to 25% of the dollar amount re-licensed that can be used toward products that we provide.