FAQs

How soon can the photos be taken once I place an order?

We have multiple photographers and can usually schedule the shoot within a day or two; sometimes even the same day. In the summer months it may take longer due to the high volume of requests we receive. Feel free to call us at any time to discuss time frames.

Once the photos are taken how long until I receive them?

We quote a 48 hour turnaround time (excluding holidays) to process the photos. If you need the photos sooner we offer Next Morning Rush Delivery for an additional $30.00.

What is a Property Website?

These are mini websites specifically for the property and set to music. We create a separate custom web page for computers, smart phones, and tablets. Our server selects the page you view depending on what device is used. You will be sent two different links:

The Branded link includes your photo, logo and contact information. This should be used for any advertisement of the home excluding the MLS, which has special rules prohibiting the display of agent information.

The Unbranded link is stripped of your contact information but does contain all other home information and images. This tour is in compliance for use  with MFRMLS.

Property Websites are often confused with Video Slideshows, Video Walkthroughs and 3D Walkthroughs. These are separate products. 

How will the photos be sent to me?

We will send you an email with a series of links depending on what you ordered. We send a link to download all images via .zip file, which is the fastest way to get the photos on your computer. For instructions on how to open/extract a .zip file in Windows please click HERE. For Mac please click HERE.  The Virtual Tour links can simply be copied and pasted to the MLS or used for your personal marketing.

Do I need to do anything to prepare the home for the photo shoot?

Yes, please click here. 

What can I expect during the shoot?

You will be sent an email with an attached invite (for use with online calendar systems in smartphones, Macs, PC’s etc.) with a time range that the photographer will arrive within as well as the time frame allotted for the photo shoot. We do our best to allow for appropriate travel time between photo shoots but unforeseen occurrences (traffic, construction, accidents etc.) do come up.

When the photographer arrives he or she will be ready to shoot and will usually begin with the front of the home before knocking on the door. They will be moving efficiently through the home in order to maximize the amount of photos and detail in the photos. It is advised that the home be as empty of people and pets as possible. Our wide angle lenses are tough to hide from and shuffling people/animals/stuff from room to room will take away time normally used for photography. Laundry rooms and garages are photographed only on request.

Do I need to be there for the photo shoot?

Not necessarily. We have shot thousands of homes for hundreds of real estate agents, home owners, and business owners in Florida. If you are a new client you may wish to be present so that we can build a relationship and collaborate on how best to market the home. Many times our long term clients are comfortable with our knowledge of their needs and prefer to focus on other things while we photograph the home. 

What kinds of payments are accepted?

Photo shoots can be paid for with a credit card or debit card online upon photo completion & delivery. 

What if I need to cancel a shoot?

Things happen, we understand that. Our cancellation process is very lenient. If something happens and you need to reschedule just give us a call (813-468-3000) or shoot us an email within 24 hours of the shoot and there will be no charge to reschedule or cancel.

Are your prices negotiable?

We price our services competitively and do not discount lower than what you see listed on our order page. From time to time we do offer incentives, and after placing your first order you will be eligible to receive these via email. If you have something else of value to offer us for our services, let us know, we are always looking for synergistic business deals.

Who owns the photography?

In the U.S. the copyright belongs to the person who took the picture.  We then license usage to our clients.  Imagery is normally licensed for the length of the listing agreement with usage granted only to the client purchasing the license.

Can I re-sell the images?

Our normal licensing fees do not include resale rights. If this is something you or your company is interested in, please call us for rates. If your listing does not sell and another agent would like to re-license usage for the same imagery, we will invoice them for the same amount paid by the original licensee. However, the original licensee can receive a credit equal to 50% of the dollar amount re-licensed that can be used toward products that we provide.Proper